Menu 1-800-630-4694

eDirectory Support Portal

Search our growing knowledge base for helpful resources like articles, videos, and GIFs to master your online directory website software as quickly as possible or to learn more about how it all works here at Anything need to be updated? Let us know here!

CPanel Email Creation - Adding Email (For Clients with own hosting)

Last Updated: Jul 03, 2015 09:57PM BRT
Please take note that this article is for clients that have their own hosting with CPanel account.

All eDirectory systems require an email address to be linked to the account. If your eDirectory is hosted by us on our servers (all Cloud Service subscriptions are hosted by us) the emails for your domain are created by our team. You also have the option to link an existing outside email account if you desire, such as a Yahoo or Gmail account. If you are hosted with us you will not have access to the cPanel.

This document will show you how to create an email account if you are hosted on your own and outside of our servers (mainly Source License customers). Make sure that your hosting account has cPanel access, as that is required to follow these instructions.

To create an email account go to your cPanel account access by typing your URL concatenated with “/cpanel” (ex. on your preferred browser. Once logged in the cPanel menu options will appear.

Click on the EMAIL ACCOUNTS icon to create an email. Once clicked the add email account option will prompt together with the existing email address list.

Input the desired email address. Do take note that email addresses should not have special characters except for “(.) period”. Input the password and input the desired mail box size. An option to generate password can be used to generate a random alpha numeric password.

Once finished simply press the Create Account button to create the preferred email address. On the email list you may access the MORE option then select the CONFIGURE EMAIL CLIENT option.

For configuring the eDirectory EMAIL SENDING CONFIGURATION please see documentation titled the same.