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How do I upgrade to the latest version of the eDirectory system?

Last Updated: Jun 12, 2015 10:04PM BRT
Service License / Cloud License
 
If you are a service/cloud version of the eDirectory license, upgrades to the latest version of the base platform are included in your monthly hosting fees. In order to initiate the upgrade you must first submit an official request in writing to support@edirectory.com and billing@edirectory.com requesting. Once the case has been submitted you will be placed in the upgrade queue and subject to the current backlog for upgrades. It is important to note that when an upgrade is performed you will be upgraded to the latest version of the base code, as seen on www.demodirectory.com, and any customizations / modifications made to the prior version of your directory will be lost during the upgrade process and will need to be re-customized. Please submit also per email the customization in which you wish to have re-customized on the new version of the software and your Project Manager will be able to provide you with a quote.
 
Owned License / Source License
 
If you are an owned version of the eDirectory license, and past 90 days from original purchase of your eDirectory system, you will need to have an active Annual Support Contract to be eligible for the upgraded version of the software. For information on the Annual Support Package, including pricing, please visit our website at www.edirectory.com/orders or contact our Sales Department at sales@edirectory.comand use the Subject line of 'Upgrade'. Once you have acquired an Annual Support Package, or if you already have an Annual Support package, you will need to submit an official request in writing for the upgrade via email to support@edirectory.com and billing@edirectory.com. Once the case has been submitted you will be placed in the upgrade queue and subject to the current backlog for upgrades. It is important to note that when an upgrade is performed you will be upgraded to the latest version of the base code, as seen on www.demodirectory.com, and any customizations / modifications made to the prior version of your directory will be lost during the upgrade process and will need to be re-customized. Please submit also per email the customization in which you wish to have re-customized on the new version of the software and your Project Manager will be able to provide you with a quote.