Each time the sitemgr goes through the process of importing a .csv file, the system relies on the proper running of the 'Import' Cron Job. This Cron Job is designed to run every 5 minutes, so initially, it is normal to see your import in 'Pending' Status. However, if your import file is in pending status for more than 5 minutes it is most likely that the 'Import' Cron Job is not running properly. If you experience this issue please take the following action:
1. Add a new ticket into your Change Request system and title it as 'Import Stuck in Pending Status'
2. Tag the case as 'Urgent'
3. Submit the case into the system.
With the case submitted our support team will be able to verify the issue, and if it is related to stalled Cron Jobs, they will be able to refresh them and the import will begin running immediately.