Your Account with eDirectory

How do I upgrade to the latest version of the eDirectory system?
If you have are using an older version of eDirectory and would like to upgrade to the latest version, you can request an upgrade by filling out this form bel...
Mon, 24 Feb, 2020 at 4:48 AM
Why do I need to reactivate my software?
There are a couple of reasons you may be prompted to reactivate your software: New domain name Accessing the project via the IP and not the domain nam...
Mon, 24 Feb, 2020 at 4:48 AM
How do I upgrade to an Owned License?
If you are currently a Service/Cloud version of the eDirectory license and are interested in upgrading to the Owned/Source version of the eDirectory license ...
Mon, 24 Feb, 2020 at 4:47 AM
How do I update the Credit Card used for my eDirectory subscription?
How do I update the Credit Card used for my eDirectory subscription? Please follow the steps below to change your credit card information.   1. Open thi...
Mon, 24 Feb, 2020 at 4:47 AM
How do I transfer my eDirectory License?
The process for transferring an existing eDirectory license to a new individual is simple, but there are a few important things to note: 1.     Please fil...
Mon, 24 Feb, 2020 at 4:48 AM
How do I check my previous transactions?
To check your previous transactions, please do the following:   Log in at: https://arcasolutions.recurly.com     Click on "All Invoices&q...
Mon, 24 Feb, 2020 at 4:48 AM
If I cancel my service, what will happen to my data?
If you choose to cancel your service we will delete your hosting account and any data relating to it. Once the account is cancelled we are not able to retrie...
Mon, 24 Feb, 2020 at 4:49 AM
Most common reasons for payments to be declined using credit card
Since all payments are processed by a third part secure payment gateway, we don't have many details about payments that fail. Usually we receive a stand...
Mon, 24 Feb, 2020 at 4:50 AM
I am getting a suspended message when I pull up my site?
There are a couple reasons you could see a 'Suspended' message when you pull up your website: Unpaid Hosting Services Exceeding You...
Mon, 24 Feb, 2020 at 4:49 AM
How do I cancel my eDirectory hosting contract?
We understand that from time to time a project needs to be terminated. If you are needing to cancel your eDirectory account and terminate the project please ...
Mon, 24 Feb, 2020 at 4:46 AM