Granting eDirectory Support Access to Google Services

Introduction

Occasionally, when seeking assistance from eDirectory Support with Google API setup or Android app submission, it may be necessary to grant our support team temporary access to your Google Admin panel and Google Play Store account. This allows our experts to efficiently diagnose and resolve any underlying issues. This document provides clear, step-by-step instructions on how to securely grant the required access. Please be assured that any access granted will be used solely for the purpose of resolving your support request and will be handled with the utmost confidentiality.

Part 1: Granting Google API Admin Access

1. Access the Google Cloud Console:
   • Go to the Google Cloud Console using this link: console.developers.google.com/apis/
   • Log in with your Google credentials.
2. Select Your Project:
   • Once logged in, either select your existing project from the list or create a new project if necessary.

3. Navigate to IAM & Admin:
   • Click on the menu icon (usually three horizontal lines or a similar icon) to open the navigation menu.
   • Then, click on "IAM & Admin."

4. Add a New Member:
   • On the "IAM" page, click the "ADD" button.

5. Provide eDirectory Support Access Details:
   • A new section will appear. Fill in the required information:
     • Ensure the correct project is selected.
     • Enter the following email address in the "New members" field: edirectorycs@gmail.com
     • In the "Select a role" dropdown menu, choose "Owner."
     • Click "Save."

6. Notify eDirectory Support:
   • After completing these steps, send an email to our support team so we can be notified that access has been granted.

Part 2: Granting Google Play Store Admin Access

1. Access Your Google Play Console:
   • Go to your Google Play Console using this link: play.google.com/apps/publish/
   • Log in to your account.
2. Go to Setup:
   • In the left-hand menu, click on "Setup."

3. Navigate to Users and Permissions:
   • In the Setup menu, click on "Users and permissions" and then select "Invite new users."

4. Provide eDirectory Support Access Details:
   • To complete the invitation, provide the following information:
     • Email address: edirectorycs@gmail.com
     • App Permissions:
       • Select the "App permissions" tab.
       • Click "Add app" and select "All apps."
     • Account Permissions:
       • Select the "Account permissions" tab.

       • Choose the "Admin (all permissions)" option.

         Invite the User:

   • Click the "Invite user" button.

5. Notify eDirectory Support:
   • Once you have completed these steps, please notify us by emailing support@edirectory.com so we know that access has been granted.

Conclusion

By following these instructions, you've successfully and securely granted eDirectory Support the necessary access to your Google services. This will enable our team to provide efficient assistance in resolving your Google API or Android app submission issues. Remember that this access is temporary and solely for support purposes. Should you have any concerns or need to revoke access later, you can do so within your Google account settings. We appreciate your cooperation in helping us provide you with the best possible support.