I cancelled my service, why are you still charging me?

We sincerely apologize for any inconvenience or concern caused by continued charges following your service cancellation. Please understand that while we strive for accuracy in our billing processes, we rely on a third-party system to manage these transactions.

Due to the nature of this external system, there can be a slight delay in the reflection of billing changes. This is precisely why we request a 15-day advance notice for all cancellations. This timeframe allows sufficient processing time for the cancellation to be fully implemented within the third-party billing system and ensures that future charges are effectively halted before they are issued.

However, if you have been charged in error after your cancellation, please be assured that we will promptly rectify the situation. Upon notification of the incorrect charge, our billing department will initiate a full refund of the charged amount back to you within two business days.

To report any such erroneous charges, please do not hesitate to contact our dedicated billing department directly via email at billing@arcasolutions.com. They will investigate the issue and process your refund swiftly.