How to Use Our AI Answers for Quick Support

Introduction

At eDirectory, we're committed to helping you get the answers you need, as quickly and easily as possible. To make that happen, we’ve integrated AI Answers — an intelligent, always-on virtual assistant — into our support chat. Whether you're working late, launching your directory, or exploring new features, AI Answers is here to assist you 24/7.

This guide will show you how to use the AI Answers feature, what it can (and can’t) do, and how to connect with a real human when you need more personalized help.

💬What is AI Answers?

AI Answers is a smart assistant built right into our support chat. It helps answer your questions instantly by searching through our Help Center, tutorials, and guides — all without waiting in a queue.

📍Where to find it?

You'll see the chat icon (in the bottom-right corner) in our eDirectory Support Help Center. Just click it to open the help panel.

Once it opens, you can select between three options: AI Answers, Email and Chat.

Note: If the button is not available, wait for a few seconds to load.

Note: Live chat will only be available within our operational hours, from 8 am to 5 pm (EST)

🔍How it works?

As soon as you ask a question, AI Answers scans our Help Center for relevant information.
It responds instantly with the best match based on your question.
It’s conversational and easy to use — just type like you're chatting with a team member.

Examples of helpful questions:

“How do I add a new listing?”
“How can I change the logo?”
“Set up recurring payments”

🤝Need more help?

AI Answers is here to help — but if it doesn’t find what you’re looking for:

You’ll have the option to chat with a live support agent (during business hours).
Or, you can leave us a message — we’ll follow up via email as soon as we can.

We're always here to back up the bot. 😊

🧠Tips for Getting the Best Results

Be specific: Mention the feature or area you're working on.
Use simple, clear phrases.
If you're unsure, describe the problem — AI will do its best to help or guide you to the next step.

🕒Available 24/7

Even when our human support team is offline, AI Answers is ready around the clock to help you find the info you need.

Conclusion

Using AI Answers is a fast, convenient way to find support while working in your eDirectory site. Whether you’re troubleshooting, learning, or just exploring, it’s designed to guide you to the right answers — and if it can’t, a real support specialist is just a click away.

Give it a try next time you need help — we think you’ll love how easy it is!