How to Get in Touch with a Live Support Agent

Introduction

While our AI Answers assistant is great for quick questions, we know there are times when you need to speak with a real person. Whether you’re troubleshooting something specific or just prefer a human touch, our support team is here to help.

This article explains how to connect with a live support agent through your eDirectory account.

💬 Start with the Chat Widget

To begin:

Go to our Support Help Center page at support.edirectory.com.
Click the chat icon in the bottom-right corner of the screen.
You'll see the options for AI Answers, Email and Chat. To talk to one of our agents, select the Chat option.
You'll be prompted to type in your question to start the chat and later a confirmation of your email address just in case we lose connection mid-chat.

This will connect you to one of our team members — during live support hours.

⏰ Support Coverage

Our team is available to chat during regular business hours (8 am to 5 pm [Eastern Timezone]). If it’s outside of those hours, you can try our AI Answers or simply send us an Email — we’ll get back to you as soon as we’re back online.

📝 What to Include in Your Message

To help us help you quickly, please include:

A brief summary of the issue or question
Steps you’ve already tried
Screenshots, if available
Your eDirectory site URL

🤝 We're Here to Help

Our support team is dedicated to making your experience with eDirectory smooth and successful. Whether you're launching a new project or need help fine-tuning your directory, don’t hesitate to reach out.

Conclusion

Getting in touch with a live agent is easy and straightforward through the chat widget or email. When you need personalized assistance, our support team is just a message away — ready to help with answers, guidance, and solutions.

We're here for you!