How to Enable AI Review Summaries in eDirectory

Introduction

In the bustling world of online directories, providing clear and concise information is crucial. For administrators, sifting through numerous reviews to grasp the overall sentiment of a listing can be a time-consuming task. eDirectory now offers an intelligent solution: AI-generated review summaries. This powerful feature leverages OpenAI's artificial intelligence to automatically create a smart, high-level overview of user feedback, saving you time and providing instant insights. Let's explore how to activate this feature and understand its capabilities.

Note: This feature is only available on eDirectory version 13.8 and above

Getting Started: Essential Prerequisites

Before you can unlock the benefits of AI-generated review summaries, you'll need to ensure your eDirectory is properly integrated with OpenAI. This setup is straightforward:

  1. Access the Admin Panel (Sitemgr): Begin by logging into your eDirectory administrative interface.
  2. Navigate to AI Integrations: Go to Settings > General Settings > AI Integrations.

  1. Fill in Required Fields:
    • OpenAI API Key: Enter your valid OpenAI API key. This is your credential to access OpenAI's powerful AI models.

    • OpenAI Model: Select the specific AI model you wish to use for generating summaries. Options typically include models like gpt-4 or gpt-3.5-turbo, each offering different levels of sophistication and cost-effectiveness.

  1. Enable the Feature: Check the box next to "Enable AI-generated reviews summary".
  2. Save Your Settings: Click "Save" to apply your configurations.

Once these steps are completed, your system is ready to automatically generate intelligent review summaries.

Where Your AI Summaries Will Appear

The automatically generated AI summaries are designed for maximum visibility, appearing directly on the listing detail pages. This applies to both the web version of your directory and its mobile application, ensuring users get a quick overview wherever they access content. However, for a summary to be generated, a few conditions must be met to ensure relevance and quality:

  • Minimum Reviews: The listing must have at least 5 approved reviews. This ensures there's enough data for the AI to create a meaningful summary.
  • Recent Feedback: Only reviews published within the last 6 months are considered. This keeps the summary current and reflective of recent customer experiences.
  • Prioritized Detail: Reviews with more comprehensive and detailed messages are prioritized during the AI's analysis. Encouraging richer feedback from users will directly improve the quality of your summaries.

Understanding Review Summary Caching

To optimize performance and loading times, once an AI-generated review summary is created, it's efficiently stored in the system (cached) and reused for subsequent visits to that listing page. This prevents the system from generating a new summary every single time, leading to a smoother user experience.

However, to ensure the summaries always reflect the most current feedback, a smart invalidation process is in place:

  • Automatic Invalidation: Whenever a new approved review is added to a listing, the existing summary for that listing is automatically invalidated.
  • New Summary Generation: The very next time that listing is accessed, the system will generate a fresh, updated summary based on all eligible current reviews. This ensures accuracy and timeliness.

Tips and Best Practices for Optimal Summaries

To maximize the effectiveness of this feature and ensure your AI-generated summaries are as insightful as possible, consider these recommendations:

  • Encourage Detailed Reviews: Advise your advertisers and sponsors to encourage their clients to leave detailed, descriptive reviews. More comprehensive feedback provides the AI with richer data for better summaries.
  • Monitor API Key Status: Regularly check that your OpenAI API key remains active and has a sufficient quota to handle summary generation requests.
  • Model Selection: Choose an OpenAI model that best balances your needs for performance (summary quality and speed) and budget. More advanced models often provide better summaries but may incur higher costs.

Note: If you require assistance configuring your OpenAI key, you can refer to the knowledge base article: 👉 How to Set Up Your OpenAI Key in eDirectory. For any other questions regarding this powerful feature, don't hesitate to contact our support team.

Conclusion

The AI-generated review summary feature is a significant enhancement for eDirectory administrators, offering a quick and intelligent way to distill complex user feedback into easily digestible insights. By providing a concise overview of reviews directly on listing pages, you empower users to make more informed decisions while simultaneously saving valuable time for your administrative team. This advancement not only improves the user experience but also enhances the overall value and professionalism of your directory.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.