How Sponsors Can Update Their Credit Card on File in Stripe

Introduction

From time to time, a sponsor’s credit card may expire, be replaced, or require an update. To ensure that payments continue seamlessly and subscriptions remain active, sponsors need to update their credit card information on file.

As the site manager, you play a key role in facilitating this process. Stripe allows you to generate a secure link for your sponsor so they can update their payment details directly. Below is a step-by-step guide on how to do this.

Steps to Generate a Payment Update Link in Stripe

1. Log into your Stripe Account

• Start by signing into your Stripe dashboard.

2. Go to the “Customers” tab

• On the left-hand menu, click on Customers to view all customers linked to your Stripe account.

3. Locate the customer’s subscription

• Search for and select the specific customer whose payment details need updating.

4. Open the subscription details

• Within the customer profile, scroll to the Subscriptions section. Next to the subscription, click on the three-dot menu.
• From the dropdown, choose Share payment update link.

5. Confirm and send the update link

• A popup window will appear with the customer’s details. Confirm the information and send the link directly to the customer via email. The sponsor will then be able to update their credit card securely.

Conclusion

By following these simple steps, you can quickly help sponsors update their credit card information in Stripe. This ensures uninterrupted payments, prevents subscription lapses, and keeps your business running smoothly. Whenever sponsors notify you of an expired or changed card, generating and sending them the Stripe update link is the most secure and efficient solution.