The chat integration plugin for eDirectory websites enables site managers to seamlessly incorporate a chat feature, allowing users to engage in real-time communication directly on the website. This enhances user experience by providing instant support and assistance. The chat integration plugin supports integration with the chat platforms: LiveChat, Zendesk, and Olark. Below are step-by-step instructions on how to set up and utilize the chat integration plugin on your eDirectory website.


Step 1: Choose and Obtain Chat Script

  • The first step is to select a chat platform that best suits your needs. Compatible chat platforms include Zendesk, LiveChat, and Olark.
  • Register for an account with your chosen chat platform and obtain the chat script provided.
  • If you're unsure how to obtain the chat script, refer to the documentation or support resources provided by your chosen chat platform for guidance.

Step 2: Access Chat Integration Settings

  • Log in to your eDirectory website's admin dashboard as a site manager.
  • Navigate to "Settings" and click on the "General Settings" section within the admin dashboard.

Step 3: Configure Chat Integration

  • In the "General Settings" section, locate the tab "Plugins" and click on it. 
  • Find the field "Chat Integration Settings"
  • Paste the chat script obtained from your chosen chat platform into the designated field.
  • Ensure that the chat script is pasted accurately, including any necessary JavaScript tags or identifiers.
  • Once you have entered the chat script, click on the "Save Changes" button to apply the changes.

Step 4: Activate Chat Integration

  • After saving the changes, the chat integration plugin will automatically activate.
  • Users visiting your eDirectory website will now be able to see a chat box displayed on all public pages. 
  • Users can use the chat box to send messages and engage in real-time communication with your support team or site managers.


Note: The Chat Integration is a plugin sold separately, if your site does not have the Chat Integration as demonstrated in this article, check this link for more details: Chat Integration or contact your dedicated sales representative.


Integrating a chat feature on your eDirectory website enhances user engagement and provides an efficient means of communication between users and site managers. By following the simple steps outlined above, you can seamlessly integrate chat functionality into your eDirectory website, allowing for real-time communication and support. If you encounter any difficulties during the setup process, refer to the documentation provided by your chosen chat platform or reach out to their support team for assistance.