Email Sending Configuration is an important step to make sure your website is ready to go live. This article will assist you on how to make this configuration of general Email Servers, but if you intend to use a Gmail account, we recommend you to follow this article instead since Google has some specific demands to allow the account to be used.


It’s important to note that we cannot guarantee that external Email Servers will work for this configuration since they depend on another platform that may not authorize the use of the email account for this purpose.


To follow this article, you’ll need to have the following details in hand. If you don’t, please, make sure you have already created an email account and have those details provided to you by your Mail Server provider.


For this configuration, you’ll need:


  1. Your email’s username.

  2. Your email’s password.

  3. Your outgoing server name.

  4. Send mail transfer protocol (SMTP) port number.


If you are hosting your emails with us, then the details you’ll need are:


Server: mailserver01.edirectory.com

Port465

The server above requires secure authentication (TLS/SSL)

Email Address: youremail@website.com

Username: youremail@website.com

Password: Use the password for the email account you’ve used on the username/email address


Once you have those details, please, follow the instructions below:


  1. Log into your Site Manager account.

  2. Then, click on the “Settings” section.



  1. Then, click on “E-mail Sending Configuration”. 



  1. Input all the required fields on the form (SMTP server address, email address, username, password and SMTP port number).

  2. Then, “Save Configuration”.




If the configuration is correct, the configurations will be saved, if not, the system will provide an error message.


A few important notes:


1. It is always an option to use SSL connection but TLS is preferred for security reasons. As an additional explanation SSL/TLS are protocols that are used to provide security for any communications over the internet. This allows data / message confidentiality, integrity, and authentication. This means that any electronic email, instant messaging, web browsing, or voice-over-IP that uses various versions of these protocols is assured of forwarding secrecy. SSL (secure socket layer) is the predecessor of TLS (transport layer security) although both protocols are still being used TLS is much updated with version 1.2 which was updated in 2008 while the latest SSL version 3.0 was updated in 1996.


2. If email is generated from cPanel, the username is often the same as the email address. So if you are hosting with us, always input the full email address as username. For external Email Servers, this is not a rule, but we recommend you to use the same email address for the username, as well. 


3. If you're going to use an external Mail Server, the details you’ll need to check with your Email Provider are: Outgoing server name, Send mail transfer protocol (SMTP) port number, and the required SSL/TLS settings.


The complete data for SMTP information on emails hosted with us:


Secure SSL/TLS Settings (Recommended)

Username: email@website.com

Password: Use the email account’s password.

Incoming Server: server.edirectory.com

IMAP Port: 993 POP3 Port: 995

Outgoing Server: mailserver01.edirectory.com

SMTP Port: 465

IMAP, POP3, and SMTP require authentication.