Introduction
Providing users with a seamless way to manage their subscriptions, including cancellations, is essential for a smooth user experience. If your eDirectory site is configured with Stripe as the payment gateway, users will be able to cancel their subscriptions effortlessly. Below are the steps users can follow to cancel their subscription.
Steps to Cancel a Subscription
Step 1: Sign In to Account
Visit the Sign In page of your eDirectory site.
Enter your credentials (email and password) and log in.
Step 2: Access Your Profile Dashboard
Once logged in, there are two ways to cancel a subscription:
Option 1: Cancel Directly from the Dashboard
Once logged in your Profile Dashboard, locate your Active Subscription.
Click on the "Cancel Subscription" button.
Option 2: Cancel via Billing & Transaction History
Go to Billing in your profile dashboard.
Click on Transaction History.
Under Transaction History, find the relevant transaction and click "View".
On the transaction details page, select "Cancel Subscription".
Step 3: Confirm Cancellation
After following either method, the subscription status will change to "Canceled", confirming that the cancellation was successful.
Important Notes
Users can only cancel their subscription if they initially subscribed and paid using a credit card via Stripe.
Your site must be configured to auto-bill users for them to cancel their subscription directly.
To learn more about Auto-Bill and how to set it up, refer to this guide: What is Auto-Bill and How to Configure It in Your eDirectory Site.
Conclusion
Providing users with an easy way to cancel their subscriptions enhances trust and user satisfaction. With Stripe properly set up on your eDirectory site, users can manage their subscriptions conveniently without requiring manual intervention. Ensuring that auto-bill settings are correctly configured will help streamline this process and avoid any confusion for users who wish to cancel their subscriptions.