I forgot my password but didn't receive the Reset Password email. Why?
Modified on: Fri, 1 May, 2020 at 10:26 AM
The most common reason is that the Email Sending Configuration in your site manager wasn't set up properly. You can set it up by following the instructions below.
Getting Started #2 - Email Sending Configuration
In the meantime, please contact our support team by email firstname.lastname@example.org so that we can reset your password manually.
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