I forgot my password but didn't receive the Reset Password email. Why?
Modified on: Wed, 4 Aug, 2021 at 3:24 PM
The most common reason is that the Email Sending Configuration in your site manager wasn't set up properly. You can set it up by following the instructions below.
Getting Started #2 - Email Sending Configuration
In the meantime, please contact our support team by email firstname.lastname@example.org so that we can reset your password manually.
Did you find it helpful?
Sorry we couldn't be helpful. Help us improve this article with your feedback.