eDirectory - Support Center

If you have are using an older version of eDirectory and would like to upgrade to the latest version, you can request an upgrade by filling out this form bel...

There are a couple of reasons you may be prompted to reactivate your software: New domain name Accessing the project via the IP and not the domain nam...

If you are currently a Service/Cloud version of the eDirectory license and are interested in upgrading to the Owned/Source version of the eDirectory license ...

The process for transferring an existing eDirectory license to a new individual is simple, but there are a few important things to note: 1.     Please fil...

If you choose to cancel your service we will delete your hosting account and any data relating to it. Once the account is cancelled we are not able to retrie...

Since all payments are processed by a third part secure payment gateway, we don't have many details about payments that fail. Usually we receive a stand...

There are a couple reasons you could see a 'Suspended' message when you pull up your website: Unpaid Hosting Services Exceeding Your ...

We understand that from time to time a project needs to be terminated. If you are needing to cancel your eDirectory account and terminate the project please ...

This varies between credit card companies, but based on our experience, it may take up to 10 business days after the refund has been issued.

We apologize for any errors related to billing. Since we depend on a 3rd party it can take a few days for a change in billing to be reflected, which is why w...