Your Account with eDirectory

How do I upgrade to the latest version of the eDirectory system?
If you have are using an older version of eDirectory and would like to upgrade to the latest version, you can request an upgrade by filling out this form bel...
Mon, 24 Feb, 2020 at 4:48 AM
Why do I need to reactivate my software?
There are a couple of reasons you may be prompted to reactivate your software: New domain name Accessing the project via the IP and not the domain nam...
Mon, 24 Feb, 2020 at 4:48 AM
How do I upgrade to an Owned License?
If you are currently a Service/Cloud version of the eDirectory license and are interested in upgrading to the Owned/Source version of the eDirectory license ...
Mon, 24 Feb, 2020 at 4:47 AM
How do I transfer my eDirectory License?
The process for transferring an existing eDirectory license to a new individual is simple, but there are a few important things to note: 1.     Please fil...
Mon, 24 Feb, 2020 at 4:48 AM
If I cancel my service, what will happen to my data?
If you choose to cancel your service we will delete your hosting account and any data relating to it. Once the account is cancelled we are not able to retrie...
Mon, 24 Feb, 2020 at 4:49 AM
Most common reasons for payments to be declined using credit card
Since all payments are processed by a third part secure payment gateway, we don't have many details about payments that fail. Usually we receive a stand...
Mon, 24 Feb, 2020 at 4:50 AM
I am getting a suspended message when I pull up my site?
There are a couple reasons you could see a 'Suspended' message when you pull up your website: Unpaid Hosting Services Exceeding You...
Mon, 24 Feb, 2020 at 4:49 AM
How do I cancel my eDirectory hosting contract?
We understand that from time to time a project needs to be terminated. If you are needing to cancel your eDirectory account and terminate the project please ...
Mon, 24 Feb, 2020 at 4:46 AM
How long does it take for the refunded amount to show up on my credit card statement?
This varies between credit card companies, but based on our experience, it may take up to 10 business days after the refund has been issued.
Mon, 24 Feb, 2020 at 4:49 AM
I cancelled my service, why are you still charging me?
We apologize for any errors related to billing. Since we depend on a 3rd party it can take a few days for a change in billing to be reflected, which is why w...
Mon, 24 Feb, 2020 at 4:50 AM