General Information

How to access your files through SFTP using WinSCP
Aside from the regular FTP (File Transfer Protocol) clients, you can also access your website source files via SFTP or Secure File Transfer Protocol clients...
Tue, 10 Aug, 2021 at 10:46 AM
How to Install Facebook Messenger Chat in your eDirectory Site
It is possible to use Facebook chat bubble in your eDirectory. In order to do that, please open the PDF file attached and follow the instructions. If you ha...
Tue, 10 Aug, 2021 at 10:48 AM
Why am I seeing a “Something went wrong” message after uploading my import file?
After successfully uploading your file and mapping the content columns, the import section can still throw an error message. This usually happens wh...
Wed, 15 Sep, 2021 at 3:26 PM
Site down or IP blocked?
We see this question often, and 99% of the time it is related to the site owner triggering our anti hack security measures, and locking their IP address fro...
Wed, 4 Aug, 2021 at 3:30 PM
Why was my IP blocked?
If you can't access your website from a specific place, you can either have a firewall blocking you, or your IP is blocked in our servers. This sit...
Wed, 4 Aug, 2021 at 4:02 PM
Como habilitar o PagSeguro no seu diretório?
Configurando PagSeguro O primeiro passo para configurar o PagSeguro em seu eDirectory é entrar em sua conta PagSeguro utilizando o site: pagseguro.uol.c...
Fri, 16 Apr, 2021 at 1:04 PM
I forgot my password but didn't receive the Reset Password email. Why?
The most common reason is that the Email Sending Configuration in your site manager wasn't set up properly. You can set it up by following the instruct...
Wed, 4 Aug, 2021 at 3:24 PM
How to manage Claimed Listings
When listings are added to your website without an owner, it’s displayed a link for the owners to “claim” them so they can signup for an account and start t...
Wed, 4 Aug, 2021 at 3:04 PM
How to Enable GDPR settings
Since 2018 it's mandatory for websites targeting European citizens to ask for explicit consent for personal data storing/management. It's regulate...
Wed, 4 Aug, 2021 at 1:45 PM
How to Add a Google Ads Banner
You can use Google Adsense straight in your Banner section without having to configure an integration. This means that you can get more out of Google Ads on...
Tue, 3 Aug, 2021 at 10:10 AM